About Us
Integrated Real Estate Information
ServiceLink is the premier provider of origination- and default-related products and services to the mortgage and finance industries nationwide, including appraisal, valuation, flood certification, asset management, sub-servicing field services, property preservation, default title services and more. ServiceLink blends the right mix of experience and technology to simplify the default process, support loss mitigation efforts, and help our clients mitigate risk and gain processing efficiencies that reduce operating costs and drive value throughout the life of the loan. Through its predecessor companies, ServiceLink has been providing transaction services to the mortgage industry for more than 47 years and has transformed how lenders and servicers do business by providing integrated mortgage solutions for the origination and default servicing markets.
ServiceLink National Flood (SLNF) is one of the largest and most experienced flood certification vendors. As the industry leader in technology and service, SLNF is uniquely positioned to meet our customers’ flood compliance and tracking needs across all business lines. SLNF is able to offer our customers a full suite of services, including custom data and delivery solutions, specialized training and support, Life of Loan tracking, audit and portfolio services, joint venture or vendor management set up and support, and fully private-labeled flood certifications and websites.
SLNF provides flood hazard compliance services, including flood determinations, portfolio monitoring, and HMDA reporting information.
Next Generation Technology
SLNF is the first flood data provider to replace the paper flood maps with a complete set of digital FEMA flood maps. This innovation gives SLNF the most accurate and comprehensive nationwide GIS coverage in the industry, producing higher hit rates and quicker turn-times.
Responsive Dispute Resolution Department
Flood zone determination dispute resolution is a top priority for SLNF and is handled on a rush basis by a staff that focuses solely on FEMA compliance and dispute resolution issues. This staff will review any determination without question and at no additional charge. Additionally, the dispute resolution department will aid in providing necessary supporting documentation and submitting Letters of Map Change applications to FEMA on the customers’ behalf.
Assured Compliance
SLNF's Life of Loan service ensures compliance with the Flood Insurance Reform Act of 1994 and safeguards your portfolio from potential expense and liability. In order to identify properties affected by FEMA flood map revisions, SLNF's proprietary database, Community and Map Status Information System (CAMSIS), maintains records of all current flood map information, which is consolidated from five government sources and ultimately verified according to FEMA’s Community Status Book.
Comprehensive Guarantee
In addition to the financial strength and reputation of our parent company, ServiceLink National Flood's determinations are secured by a substantial errors and omissions insurance policy.
Premier Customer Service
Committed to being the most responsive flood data firm in the industry, SLNF has made customer service the primary focus. In addition to standard services, such as tracking orders and providing technical support, SLNF offers rush service at no extra charge, which is an exceptional advantage in the industry.
Flexible Connectivity Options
SLNF makes the flood certification order and delivery process simple and efficient. We offer a variety of convenient as well as customized ordering options, including Internet applications and EDI connections.
Security
SLNF has established a world class data center in Dallas that meets or exceeds industry standards for both physical and network security.
Physical Security
- Redundant UPS systems
- FM200 gas fire suppression system
- In-room, redundant environmental controls
- Extended run time generator
- Restricted access and video surveillance
Network Security
- System compliant with SOX, GLB requirements
- Redundant high-end Cisco Systems perimeter firewalls
- 24/7 intrusion detection/prevention
- Critical customer data protected through encryption, secure FTP, HTTPS interfaces
- Internal and external audits regularly performed